At ReliveX, your satisfaction is our priority. You have 30 days after receipt to return an item to us, under the conditions described below. You also benefit from the consumer guarantees provided under the Australian Consumer Law (ACL), including rights relating to change of mind and to goods that are not of acceptable quality, fit for purpose, or as described.

1. Change of Mind Returns

We offer a change of mind return period of 30 days from the date of receipt of your order, without needing to provide a reason, subject to the conditions below.

To arrange a return, contact us by email at info@relivexhealth.com, clearly stating your decision to return the item, your order number, your name and your address. We will acknowledge your request and provide return instructions.

2. Extended Return Policy — 30 Days

We offer, as a matter of goodwill, a 30-day return period from the date of receipt, under the same conditions described in this policy.

3. Conditions for Accepting a Return

For a return to be accepted, the following conditions must be met:

• The item must be in its original condition — unworn, unwashed and undamaged.
• All original tags must be intact and attached to the product.
• The original packaging should accompany the product wherever possible.
• The return must be initiated within the applicable period (30 days).

Items not eligible for return:
Lingerie, underwear, tights, bodysuits and swimwear (if the packaging or hygiene seal has been opened), as well as personal care items.

4. Return Procedure

To ensure your return is processed quickly and correctly, please contact us before sending anything back.

1. Send an email to info@relivexhealth.com with the subject line "Return Request", specifying: your order number, the item(s) concerned, the reason for the return, and, if applicable, a photo of the product (in case of a defect).
2. Our customer service team will review your request within 1–3 business days and will email you the instructions and confirmation of the address to use.
3. Shipping address for processing returns:

Win-Winfulfillment
No. 160 Nijiayan Road, Jiangbei District
Ningbo, Zhejiang 315000
China
Tel: +86 177 5823 1352

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method: parcels lost or damaged in transit on the return journey remain the sender's responsibility until received by our processing team.

Once your item has been received and inspected, we will process your refund within 14 days, in accordance with the terms set out in Section 6 of this policy.

Important: please do not send any item back without first contacting us and receiving address confirmation. Parcels sent without prior coordination cannot be processed efficiently.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping method: parcels lost or damaged in transit on the return journey remain the sender's responsibility until they reach us.

6. Refunds

Once your return has been received and inspected, we will process your refund within a maximum of 14 days, using the same payment method used for the original purchase, unless you expressly agree to an alternative method.

What we refund:

• The purchase price of the returned item(s).
• Standard initial delivery costs (in the case of a full change-of-mind return within the return period).

What we do not refund:

• Return shipping costs (borne by the customer).
• Any additional costs arising from choosing a more expensive delivery method than the standard delivery offered.
• Any customs duties or local taxes already paid.

7. Defective or Non-Conforming Items

If you receive an item that is defective, damaged, or does not match your order, contact us within 7 days of receipt at info@relivexhealth.com, attaching clear photos of the defect and the packaging. We treat these cases as a priority and will offer, depending on the circumstances, a replacement, a credit note, or a refund.

You are protected by the consumer guarantees under the Australian Consumer Law, which apply for a reasonable period from delivery depending on the nature of the goods, and cover matters such as acceptable quality and fitness for purpose. For more information on your consumer rights, visit the official Australian Competition and Consumer Commission (ACCC) website: www.accc.gov.au.

8. Orders Being Processed

We operate with a largely automated system: orders are prepared quickly after they are confirmed. If an item has already been shipped, straightforward cancellation is no longer possible. You can let us know of your intention to return the item, then send the product back to us once received, following the procedure outlined above.

9. Contact

For any questions about a return or refund, contact us at info@relivexhealth.com. Our customer service team generally responds within 24 business hours.