Frequently Asked Questions

ReliveX is a wireless wellness device designed for everyday comfort and active living. It's small, wearable, and easy to use from the comfort of your couch — no wires, no setup, no fuss. Most people use it for around 15 minutes a day, while reading, watching TV, or simply relaxing.

ReliveX uses gentle, wireless wellness technology applied through soft adhesive gel pads. You simply place the pads on your body, turn the device on, and choose a comfort level that feels right for you. The device runs automatically and shuts itself off after the session.

For full step-by-step instructions and helpful tips, visit our how it works page.

ReliveX is designed for adults who want to stay active, comfortable, and feel their best every day. Whether you're a gardener, a desk worker, a grandparent, or simply someone who wants to keep doing what you love — ReliveX fits naturally into a busy life.

If you have any underlying medical conditions or implanted devices, we always recommend speaking with your healthcare provider before use.

Yes, ReliveX is TGA-listed, CE-certified, and RoHS-compliant, meeting strict international safety and quality standards. The device has built-in safety features including auto shut-off after each session.

That said, ReliveX is not suitable for people with pacemakers, implanted electrical devices, during pregnancy, or for anyone with active medical conditions without prior consultation. If you're unsure, please check with your healthcare provider before using.

Most passive surgical hardware (such as titanium plates, screws, or rods) is generally compatible with ReliveX, since the technology works on the surface of the skin and does not interact with passive metal.

However, ReliveX is not safe for anyone with active electrical implants such as pacemakers, defibrillators, spinal cord stimulators, or neurostimulators. If you have any kind of implanted device, please consult your doctor before use.

Most customers use ReliveX for 15 minutes once or twice a day. The device automatically shuts off after each session, so there's no risk of overuse. Many people find that using it consistently — even just once a day — works best as part of a daily routine.

Each gel pad lasts approximately 20–30 uses, depending on your skin type and how you store them. To get the longest life, place the pads back on the protective film after each use and keep them in a cool, dry place.

Replacement pads are available on our website.

Everyone is different. Some customers tell us they notice a difference within the first few sessions, while others find it takes a few weeks of consistent daily use. The key is consistency — using it as part of your routine rather than expecting overnight results.

That's why we offer a 90-day money-back guarantee: it gives you plenty of time to give it a fair try, completely risk-free.

Absolutely. ReliveX is small, wireless, and rechargeable — making it ideal for travel. The compact case fits easily into a carry-on or handbag, and you can use it anywhere you have a few quiet minutes.

Simply select your product, add it to your cart, and follow the checkout steps. You'll receive an order confirmation by email within a few minutes. If you don't see it, please check your spam folder.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Klarna where available. All payments are processed securely.

Yes. All payments are processed through fully encrypted, PCI-compliant systems. We never store your full card details on our servers. Your information is protected end-to-end during checkout.

To avoid shipping delays, we process orders as soon as they are placed. Once the order is processed, cancellations or changes are not possible.

Standard shipping typically takes 8–10 business days from the moment your order is placed. You'll receive a tracking link by email as soon as your order is on the way.

We offer free worldwide shipping on every order. There are no hidden fees, no surprise charges at delivery — the price you see at checkout is the price you pay.

As soon as your order is shipped, you'll receive an email with a tracking link. You can also track your order any time on our order tracking page using your order number and email address.

Most orders arrive within 8–10 business days, but occasionally delays happen due to customs, weather, or carrier scheduling. If your tracking hasn't updated in 5+ business days, please get in touch and we'll look into it right away.

Yes — we ship to most countries worldwide, with free shipping included on every order. Delivery times may vary slightly by destination.

We give you a full 90 days to try ReliveX. If for any reason you're not completely thrilled with it, simply contact our team and we'll arrange your return. For more information and terms, visit our return policy.

Please contact our customer service team to start your return. We'll send you the return address and clear instructions. Once your return is received and inspected, your refund will be processed within a few business days.

Return shipping is the responsibility of the customer, regardless of the reason for return. We do not provide prepaid return labels. We recommend using a trackable shipping service so you can confirm the return is delivered safely.

We're so sorry if that happens — please contact us within 7 days of delivery and include a photo or short video of the issue. We'll make it right as quickly as possible.

Yes — every ReliveX device comes with a standard 1-year limited warranty against manufacturing defects. If anything goes wrong with your device under normal use, we'll repair or replace it.

Yes. ReliveX is operated by JS Commerce Group Pty Ltd, a registered company based in Melbourne, Australia. Our products are TGA-listed, CE-certified, and RoHS-compliant, and ReliveX is officially registered as a trademark. We're proud to support more than 150,000 customers worldwide.

The genuine ReliveX device is only available on our official website, relivex.com. We don't sell on Amazon, eBay, or other marketplaces. If you see a product that looks similar elsewhere, it's not the real ReliveX — and won't come with our certifications, warranty, or 90-day guarantee.

We're an online-only brand, which means we can ship worldwide, run leaner operations, and pass those savings on to you. All purchases, support, and returns are handled through our website.

You can reach our team any time at info@relivexhealth.com or through our contact page. We aim to reply to every email within 24 hours on business days. We're happy to help with anything related to your order, your product, or your experience with ReliveX.

To keep our support fast, organized, and easy to follow up on, we handle all customer support by email. This way every conversation is documented, every detail is captured, and our team has the time to give you a thoughtful answer rather than a rushed one.