At ReliveX, we place great importance on protecting the privacy of our customers. We handle your personal information carefully and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This privacy policy explains what data we collect, why we collect it, and how it is used.

1. Collection of Personal Data & Contact Details of the Responsible Entity

1.1 We're delighted that you're visiting our website and thank you for your interest. Personal data is any data that allows you to be personally identified.

1.2 The entity responsible for data handling on the website relivexhealth.com is:

Blackend Limited
Registration Number (CR): 80645406
Business Registration Number: 80645406-000-06-26-3
Registered office: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: info@relivexhealth.com

Blackend Limited operates the ReliveX online store accessible at relivexhealth.com and is responsible for the processing of personal data collected in this context.

1.3 This website uses SSL/TLS encryption to protect the transmission of your personal data. You can recognise an encrypted connection by the "https://" prefix and the padlock symbol in your browser's address bar.

2. Data Collection When Visiting Our Website

When using our website for purely informational purposes, we only collect the data that your browser sends to our server ("server log files"):

• The website visited
• Date and time of access
• Amount of data sent, in bytes
• Source/reference from which you reached the page
• Browser and operating system used
• IP address (anonymised where applicable)

This processing is carried out in reliance on the Australian Privacy Principles (legitimate interest in the stability and security of the site).

3. Cookies

We use cookies to make visiting our site appealing and to enable certain functions. Session cookies are deleted when you close your browser; persistent cookies remain stored to make your return visits easier. Some third-party cookies may be set by our advertising or analytics partners.

Where personal data is processed via cookies, the legal basis is performance of a contract or legitimate interest under the Australian Privacy Principles. For non-essential cookies, your consent is obtained in line with the Spam Act 2003 (Cth) and applicable guidance from the Office of the Australian Information Commissioner (OAIC). You may withdraw your consent at any time via your browser settings.

4. Contact

When you contact us (via contact form or email), the data necessary to handle your enquiry is collected and used exclusively for that purpose. Legal basis: legitimate interest under the Australian Privacy Principles, and contractual necessity if your enquiry concerns entering into a contract.

5. Processing of Data for Orders and Customer Accounts

In line with the Australian Privacy Principles, we collect and process the data necessary to perform the contract and manage your customer account. You may request deletion of your account at any time by writing to us. Once the contract has been fully processed, your data is restricted until statutory retention periods have expired (in particular tax and accounting records: 7 years, per Australian Taxation Office requirements) and is then deleted.

6. Use of Your Data for Direct Marketing

6.1 — Newsletter subscription
If you subscribe to our newsletter, we use a double opt-in process. You may unsubscribe at any time via the link provided in each newsletter, or by writing to us at info@relivexhealth.com. Legal basis: your consent.

6.2 — Existing customers
If you provided your email address when making a purchase, we may send you offers for similar products from our range, consistent with the Spam Act 2003 (Cth). You may object to this use at any time.

7. Processing of Data for Order Fulfilment

7.1 Your delivery data is passed to the courier to the extent necessary for delivery. Your payment data is passed to the payment institution only to the extent necessary to process payment. Legal basis: performance of a contract.

7.2 — Payment providers
Depending on the payment method chosen, your data is passed to the relevant provider (for example PayPal, Stripe, Mollie, or our card processor). Each provider applies its own privacy policy, which we encourage you to review.

8. International Data Transfers

As Blackend Limited is based in Hong Kong, your data is processed outside Australia. Where your personal data is transferred overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles, as required under APP 8.

On request to info@relivexhealth.com, we can provide you with a copy of the relevant safeguards.

9. Review Reminder

We use your email address to send a single reminder inviting you to submit a review of your order, subject to your prior consent. You may withdraw this consent at any time.

10. Social Media and Online Marketing

Our site may embed plugins or pixels from platforms such as Meta (Facebook, Instagram), TikTok, Google and Pinterest, triggered only after your consent. These tools allow us to analyse the effectiveness of our advertising campaigns. Data collected is processed by these platforms in accordance with their own policies.

11. Web Analytics Services

We use Google Analytics with IP address anonymisation ("_anonymizeIp()") to analyse use of our site and improve the user experience. This processing takes place on the basis of your consent.

12. Retargeting / Remarketing

Our site may use remarketing functions (Meta Pixel, Google Ads Remarketing), subject to your explicit consent, to show you targeted advertising on other sites based on your browsing behaviour.

13. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights regarding your personal data:

• Right of access to your personal information
• Right to correction of your personal information
• Right to request deletion of your personal information
• Right to request restriction of processing
• Right to data portability, where applicable
• Right to object to processing, including for direct marketing
• Right to withdraw your consent at any time
• Right to lodge a complaint with a supervisory authority, in particular the Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au

To exercise your rights, please contact us at: info@relivexhealth.com.

14. Data Retention Period

Your data is retained for as long as necessary for the purpose of processing and to meet applicable legal obligations (in particular tax and accounting requirements: 7 years for invoices, per Australian Taxation Office rules). Prospecting data is retained for 3 years from the last contact.

15. Contact

For any questions regarding the processing of your personal data, you may contact us:

Blackend Limited
Store: ReliveX (relivexhealth.com)
Address: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: info@relivexhealth.com